The Utilities Division of Public Works is actively involved with the Illinois section of the American Water Works Association (ISAWWA). In 2021, ISAWWA rolled out a new initiative, the Water Ambassador Program. The program's objective is to elevate public perception, knowledge and consumer education of the water industry, similar to what Tree City USA is for the urban canopy. To accomplish these goals, a new communication platform of educational and promotional content has been created to provide information in a manner that is relevant, engaging, and consistent among participants. Glen Ellyn elects to participate in this program to help promote the value of water, as one of the most precious resources available.
Glen Ellyn received the Gold Award status for 2021, one of nine communities to receive the award during the inaugural year.